{"id":4837,"date":"2024-07-02T12:17:22","date_gmt":"2024-07-02T12:17:22","guid":{"rendered":"https:\/\/iteg-sa.com\/?p=4837"},"modified":"2024-07-29T07:15:48","modified_gmt":"2024-07-29T07:15:48","slug":"matw","status":"publish","type":"post","link":"https:\/\/iteg-sa.com\/ar\/matw\/","title":{"rendered":"MATW"},"content":{"rendered":"
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Executive Summary<\/h1>\n\n

The collaboration between IT Enablers Global (ITEG) and MATW marks a notable transition towards heightened operational efficiency and enriched customer interaction. By harnessing the robust capabilities of Zoho\u2019s advanced low-code application development platform (Zoho Creator), ITEG delivered a holistic solution. This solution not only tackled MATW\u2019s operational hurdles but also established a framework for scalable and unified business operations.<\/p>\n\n

Introduction<\/h1>\n\n

Muslims Around the World (MATW) Project is a non-profit organization based in Greenacre, New South Wales, Australia which is dedicated to fostering understanding, unity, and collaboration among Muslims globally. Founded on principles of inclusivity and mutual respect, MATW provides financial assistance and outreach to those in need across 30 countries. Every donation made to MATW goes directly to those most in need, thanks to their 100% donation policy. MATW Project serves as a platform for individuals from diverse Muslim communities to come together, share their stories, and work towards common goals.<\/p>\n\n

MATW aims for sustainable change through a variety of initiatives, including cultural exchanges, humanitarian aid projects, educational outreach, media campaigns, and interfaith dialogue, MATW Project aims to break down barriers, challenge stereotypes, and build bridges of understanding and solidarity across cultural, ethnic, and geographical divides.<\/p>\n\n

Problem Statement<\/h1>\n\n

MATW faced numerous operational hurdles that hindered its performance and customer satisfaction, including:<\/p>\n\n

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  • Lack of donations pipeline and donor management<\/li>\n\n
  • Disjointed Handling of customer Inquiries from Various Sources<\/li>\n\n
  • Website Donations API-based integration<\/li>\n\n
  • Unstructured management of Social Media Platforms<\/li>\n\n
  • Insufficiently effective email strategies for nurturing donors<\/li>\n\n
  • Lack of organization-level reports and dashboards<\/li>\n\n
  • Digital donation receipts<\/li>\n\n
  • Necessity of an Application for Orphanage Administration<\/li>\n\n
  • Inadequate management of the product lifecycle for donations<\/li>\n\n
  • Deficiency in providing comprehensive reports and dashboards across the organization<\/li>\n\n
  • Donation products lack a centralized repository<\/li>\n<\/ul>\n\n

    Solution<\/h1>\n\n